I've been with the Call Center industry for more than 6 years now. All of the companies and accounts I've been with are well-known and are international companies. I've handled customer service, technical support, sales and email support. I am confident that I am the best candidate for your vacancy. My present position has taught me the importance of clear communication and excellent customer service over the phone.
In my current role, multi-tasking is my advantage which I have resolved customer problems, give sales pitches and take accurate notes of conversations with customers. I have received excellent performance evaluations from my managers and have been formally recognized by them for my contribution towards my department’s success.
I am a goal and results orientated team player who is reliable, punctual and experienced in taking inbound calls from customers regarding products and services. Over the phone I will be an excellent ambassador for your company, and someone who will create a professional impression that customers will remember for the right reason. Furthermore, I have a proven track record of increasing sales, up-selling, cross-selling and dealing with a high volume of calls on a daily basis.
I consider my strongest points to be my impeccable phone manners, my clear voice and my ability to deal with challenging customers
thank you