Hello, I hope that I could be part of these team, I have been a Customer Service/Tech Support agent for almost four years in BPO industry. Serving American customers for one of the largest cable company in the United States. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.
Hope to work with you soon,
Michelle