We have installed osTicket on [login to view URL] on pair however in order to make the email fetching program work, we need to compile our own PHP version.
A detailed documentation and manual to do the job you may find at following two links (the compilation has to be installed on [login to view URL] servers):
The second link is in fact more explanatory
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Ps: Please kindly reply and inform us whether you need ftp access or other kind of access to the server. (SSH)