Call Monitoring Software(repost)

Our call center requires the ability to record calls received by its agents for Quality Monitoring purposes. The final product should allow us to schedule recording times for specific agents as well as to start / stop recording when calls begin / end. The ability to screen capture (Record workstation screen actions and replay in sync with voice recordings) would also be a required feature.

Calls are received via VoIP through a ticketing software (LivePerson) that we already have in place. The recording software will need to function with the existing infrastructure. APIs, hooks and source of the ticketing software can be made available.

Ingeniería Linux Microsoft MySQL Soporte telefónico PHP Gestión de proyectos Arquitectura de software Verificación de software UNIX Windows Desktop

Nº del proyecto: #2908441

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