Proficient typing skills
Computer skills and a knowledge of relevant software packages
Basic literacy and numeracy skills
Organisational abilities
Administrative skills
Good communication skills, both written and verbal
A polite phone manner
Good customer service skills
Self-motivation
The ability to work independently and as part of a team
A conscientious and responsible working attitude
Accuracy and good attention to detail
The ability to do the same task for long periods of time
The ability to work under pressure and to tight deadlines
Good spelling, punctuation and grammar
A positive approach in a busy working environment
A knowledge of health and safety policies
A good understanding of data confidentiality issues