Customer Service Specialist [SAP Troubleshooter] - THIS IS NOT A VIRTUAL POSITION

14014723 | Customer Service Specialist Location: Golden Valley, MN 55422 Contract: 6 months, full time Shift: First shift 8:30am – 5:00pm Start Date: ASAP We are looking for people with SAP experience and people with customer service/call center background who can handle a very fast paced environment and are able to multi-task. The Customer Service Associate is responsible for ensuring all customer needs and expectations are met. They are expected to manage orders throughout each day by working with Planners, Demand Management, and the distribution centers to make sure orders ship per customer requirements. This is a high volume, face paced environment. Tasks and Responsibilities: Prepare orders for customers daily while answering requests via the telephone and email. Understand SAP’s advanced features and be able to troubleshoot issues as they arise. Look for ways to improve Customer Care processes. Drive initiation and follow through to implementation. Basic Qualifications: High school diploma Minimum of 2 years of customer service experience Additional Qualifications: One year experience using Microsoft Word, Excel and Outlook Minimum of 1 year of SAP experience required 1 – 2 + years of customer service experience BS in Business, or related degree preferred 1-2 years of call center experience preferred High proficiency with Excel is preferred Please include answers to these questions in your resume: How many years of experience do you have on SAP helpdesk? What is your typing speed in WPM? What is your proficiency level with Microsoft Office Word? What is your proficiency level with Microsoft Office Excel? What is your proficiency level with Microsoft Office Outlook? Any customer service related test scores?