Hi, I am very interested providing the customer support you need for your company. I am confident of having the skills necessary to deliver your requirements with the highest quality. In the past I have worked as a customer service professional offshore for Sprint USA (Virgin Mobile, Assurance Wireles), therefore I am familiar attending training sessions provided via WebEx, and CRM procedures using Oracle's Siebel. I have also worked with the Colombian Ministry of Information and Communication Technology planning, implementing, following and reporting the results of the strategies for an ICT related program, covering documentation and planning marketing for tech-related start-ups. As an IT professional I can assure you to count with the proficiency using Excel, and any other office automation software, along more advanced applications. I hope to be in touch with you very soon. Best regards!