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Answering email enquiries and manage online chat (Ongoing job)

$3-10 SGD / hour

Cerrado
Publicado hace más de 9 años

$3-10 SGD / hour

We are a Children's party and events business - [login to view URL] and take orders primarily through email/webform/chat. You WILL NOT need to handle calls, our local agents will handle that. Our incoming emails/chats are LOW volume. I need help with the following: - answering of first level customer enquiry emails within 2-4 hours - escalate questions to supervisor according to work flow via email/chat - manning of online chat Expected number of emails a week - 15 to 30 Expected number of chats a day - 3 to 5 Requirements: 1. You should be: an individual or agency that manages in-bound emails for multiple companies; 2. You, or your agents, must be available from 12pm to 12midnight SINGAPORE time to answer emails and chat 3. You, or your agents, will be given canned script and email templates 4. You, or your agents, must be able to work on weekends Representatives will be required to: 1. Answer emails using templates based on nature of enquiry within 2 to 4 hours 2. Gather lead information; 3. Answer basic questions about the service based on information I provide you 4. Escalate if there are questions that can't be answered; 5. Place orders via our booking engine if the customer is inclined to order immediately. 6. Our supervisors will be available via Skype for clarifications during those hours as well Please clarify with your relevant experience, will only award after clarifications.
ID del proyecto: 6549818

Información sobre el proyecto

11 propuestas
Proyecto remoto
Activo hace 9 años

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11 freelancers están ofertando un promedio de $8 SGD /hora por este trabajo
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A proposal has not yet been provided
$10 SGD en 40 días
5,0 (1 comentario)
0,7
0,7
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Dir Sir/Madam, My team worked in BPO project, Software Developer, SEOer, Social Network with so little expirence in 5 years! I think that with highest my efforts then We will provide to you a sastifasion! Best Regards,
$5 SGD en 3 días
5,0 (1 comentario)
0,0
0,0
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Dear Sir, Greetings from Max Bridge Solution! After going through the project requirement, we are highly interested to extend our candidature. We are a team having a professional who are into this business for almost 8 years. Not only we follow a rule of answering any email within 2 business hours for our own organization we have successfully done the same for other organizations as well. Also please note that we work with a single organization at a particular time such that we are fully focused to their work only & misses no queries at all. Having a team someone or the other of our team will always be available to answer queries. Due to the NDA sign we can disclose few names only after initial discussion with the clients & can send it over to you in private message. We hope you will also understand the same. Once given the opportunity we will ensure 100%Work Satisfaction by providing quality work such that we can work for years to come. Please let us know if we can discuss in little details over Skype or any other chat IDs as per your convenience. We can start working on your project ASAP to ensure a seamless and fast delivery on time. For any further details we are always happy to assist you in every possible manner. An early positive response will be highly appreciated. Thanks & Regards Niladri Debnath
$10 SGD en 36 días
0,0 (0 comentarios)
0,0
0,0
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Hello, I am interested in your project and ready to start. Can work 12 pm to 12 midnight SINGAPORE time every day. Please provide more details about this job before accepting my bid. Thank you
$14 SGD en 80 días
0,0 (0 comentarios)
0,0
0,0
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Dear Madam/Sir, My name is Nremoredjo Juanita and I would love to be part of the team. I already work for another company who provides online support for 2 web-shops. I have enough spare time to provide support for SingaporeToyClub.com. Kind regards, Nremo
$7 SGD en 15 días
0,0 (0 comentarios)
0,0
0,0
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I think this project easy for me. Pls contact me via freelancer or skype. Thanks I think this project easy for me. Pls contact me via freelancer or skype. Thanks
$3 SGD en 3 días
0,0 (0 comentarios)
0,0
0,0
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I am highly organized. I have a good command of the English language and experience in handling customers/clients. I seek to offer my skills towards the performance of my duties and towards the growth of the organization.
$7 SGD en 14 días
0,0 (0 comentarios)
0,0
0,0
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Over 5 years solid experience in various support roles with international companies; I am a virtual assistant offering a comprehensive range of services: administration and executive assistance, sales and e-marketing support, customer service, research and translation - Educated to degree level, Area Covered: Anywhere for virtual services With solid research, customer services and administration experience (pre and post sales support) for international companies. Reliably meet demanding deadlines, combine effective communication and organisation skills with attention to details. Hands-on experience in: 1. Sales/Business Development/Customer Support:presentations,reports,leads lists validation, spreadsheets,templates, order processing,invoicing, mail shots and follow up calls, customer care: enquiries, complaints … 2. E-Marketing Assistance:targeted mail shots research, newsletters, tracking through web analytics, and various email marketing and email list management tools like Constant Contact, MailChimp ... 3. Wordpress websites, uploading blogs, updating page/post contents, and restructuring web pages for clients 4. Administration/Executive Assistance: contact databases/ CRM development, diary and e-mail management, travel/event/conference planning and organising 5. Research and Translation (English, Arabic) Contact me, Let's build success Zawad
$9 SGD en 40 días
0,0 (0 comentarios)
0,0
0,0
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Dear Sir/Ma'am, I would like to apply for the posted position. I am new to Freelancer but have been working as an email Support Representative for almost two years now. I have worked as a Client Care Representative at Biotrust Nutrition for a year and have worked part time in Ebay and Amazon Sellers. I am familiar with Zendesk, Salesforce and Kayako helpdesks. I would love to speak with you further regarding my experience with Email Handling. I am looking forward for your response. Sincerely, Jean
$8 SGD en 3 días
0,0 (0 comentarios)
0,0
0,0
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I am currently involved in email marketing for various small companies. I work from my laptop and smart phone from where ever I am. I work alone without any agent and have a vigilant system of checking email and inquiries from the email shots I make. Prompt reaction to emails is not a facility, rather it is a necessity in my line of work. If you want experience I should add that I started this line of work after my 4 year degree in MIS (Management Information System) in 2010 and know my way around e-marketing and customer relation management. If you want to know more about me and my work please feel free to email me anytime. Regards Murtaza Abbas
$10 SGD en 84 días
0,0 (0 comentarios)
0,0
0,0

Sobre este cliente

Bandera de MOROCCO
Morocco
0,0
0
Miembro desde oct 2, 2014

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