Call Centre Forecast - repost

Need an excel spreadsheet that can forecast a Call Centre from now out to the end of 2014.

You will need detailed knowledge of how to forecast Call Centres including what GOS, ASA, AHT all mean.

Will need your guidance and knowledge on what should be included in the spreadsheet.

Tool doesn't have to have Macros and a well set out and easy to follow spreadsheet is fine.

Habilidades: Análisis de negocios, Planes de negocios, Procesamiento de datos, Excel, Finanzas

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Información del empleador:
( 0 comentarios ) Calamba, Philippines

Nº del proyecto: #4936852

3 freelancers están ofertando el promedio de $220 para este trabajo


Dear Sir/Madam I'm happy to help you on this task.. Please check PM for more details. Thanks - Priyal

$250 USD en 5 días
(74 comentarios)

Extensive call centre (or, here in the US, center) experience in both for-profit and non-profit settings. Familiar with Grade Of Service, Average Speed to Answer, Average Handle Time, and other service metrics. My solu Más

$222 USD en 3 días
(0 comentarios)

I work as a quantitative analyst for a small financial services firm specializing in accounts receivable financing. My expertise is in data mining, data parsing and analytics through Excel and VBA. I have created doze Más

$188 USD en 3 días
(0 comentarios)