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CALL CENTRE SERVICES LOOKING AFTER 2,500 MEMBERS IN PERTH AUSTRALIA

(please price as a monthly cost)

ESSENTIAL FEATURES REQUIRED

The Call Centre (CC) must provide the following:

A flexible service that is scalable to cater for potential increases of incoming traffic and transactions.

Ability to manage data system for scripts, email facility for advising Mate in Oz operators of requests and Internet access for each agent to update requests.

Tele-management capabilities – generation of accurate and meaningful statistics including call volume reports, agent performance reports, call abandonment reports.

The CC determines if the call is for urgent or non-urgent maintenance and actions in accordance with the Business Rules as provided.

A documented business continuity plan with redundancy and backup facilities in the event of power failures, switching failures or other severe occurrences.

Recorded Voice Announcement (RVA) capability to enable calls to be placed on hold.

Capacity to interact with students via email..

Ability to adapt and implement technological advancements.

EMERGENCY ASSISTANCE

The CC service is required to register requests for emergency assistance from Mate in Oz members (International Students) located throughout the Western Australia. Work identified as emergency will be allocated to maintenance contractors in real time.

HOURS OF OPERATION

The CC will provide uninterrupted 24 hour service on weekends and Public Holidays that are registered across the State of Western Australia

In addition in the case of Public Holidays the service must be provided on an uninterrupted 24 hours service

All nominated Public Holidays are according to the official gazetted list for Western Australia.

Habilidades: Atención al cliente, Entrada de datos, Procesamiento de datos, Asistente virtual

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Información del empleador:
( 0 comentarios ) India

ID de proyecto: #12156740

9 los freelancers están ofertando un promedio de $217 para este trabajo.

samjohnyb4u

I have been a customer service agent for about 8 years. I am trained in the British, American and Austrian Accents so a Native American’s accent is easy. Besides, I have experience in various processes both technical a Más

$155 USD en 3 días
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pavandeep321

i am computer typing expert and doing you typing work according to your requirementi am computer typing expert and doing you typing work according to your requirementi am computer typing expert and doing you typing wor Más

$155 USD en 3 días
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$194 USD en 6 días
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adelezat

Dear, It is my pleasure to start this task with high level accuracy and commitment as I have an experience in the call center industry. Thanks, Adel Ezzat

$155 USD en 3 días
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akshaygarg93

A proposal has not yet been provided

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allprobiz

Hi I am part of the team who mainy offers Recruitnent (RPO/head-hunting), Marketing, Training and Management. I am the Management representative and I believe that we can help you with your project. Send me a message Más

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madinyshka

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crisostomoibarra

We have a home based, but very reliable team of experienced agents and system that can cater any type of service that the company requires. We have provided services for many clients, providing excellent results, a Más

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