Customer Service Skills or Soft Skills That a Contact Center Agent Should Have

Hello, I am very much interested to move ahead with this project. With a strong experience of 3+ years working with Customer Support & Virtual Assistant,I have managed to build a broad skill set in this kind of position. Here are my skills - Phone support - Phone customer assistance - Email sales - Email support - Ecommerce order processing - Handling unique situations - Problem solving - CRM use - Improving processes to make more efficient - Updating/Editing standard operating procedures - Gmail - Wordpress - Time management Almost all work i have done in my past assignments. Handled live chat / phone support for client / prospect conversation related to orders. CRM / Email newsletter to inform clients Order processing from direct sites or via paypal or moneybookers. Calling clients/vendors for stock management Order auditing/processing, making sales calls & calls to market vendors for getting stock updated I certainly believe that I am competent enough to meet challenging task and I have the necessary skills and abilities for this job. Looking forward for your thoughts & I can start today. Thanks Gary

A proposal has not yet been provided

Hello Sir I am an experienced PowerPoint user. I have created many professional PowerPoint presentations to help clients. I assure you of the quality work to your satisfaction. Please have a look at my past reviews for the kind of work I do. I look forward to work in collaboration with you offering the best of my services. Thank You Best Regards asd02

Hi, my name is Bharghav, I can help you with most of those PPT's that you have requested, the PPT's I have mentioned have already been used before with my team while I was working for a contact centre and fetched tremendous results. If you could let me know your exact requirements and type of business you handle, I can help you better.

Dear I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for your project. I have vast experience in IT / Data Entry / Web Research /Admin / SEO / Content upload for eCommerce and Marketing. Understanding how valuable an education is, I am serving Pacific Pharmaceuticals Limited as a Sr. Executive (MIS), toward earning my Masters of Business Administration (MBA) degree and B. Sc Computer Science. I have completed many web research/data entry/ General Admin and marketing project. I am 100% able to do your project. Sincerely, Tarikul Islam

Hello , I have possessed all required knowledge and skills in accomplishing the said assignment in a trustworthy manner. I gathered significant empirical skill in doing similar types of tasks from last two years in different IT Companies and Firms in India. So I am looking for your cordial cooperation to have the opportunity. Regards, Rahul D Sarker

Hi, I am a hardworking and dedicated South African who has been training the MS Office suite of software since 1994. I am therefore fully conversant with MS PowerPoint. I have actually put together a presentation on Customer Service before which included: * Definition of Customer Service * Who is your Customer? * Customer Styles * Customer Basic Needs * Know Whos Who in your Company * Poor Service * Moment of Truth * Customer Greeting * Professional Image * Client Confidentiality * Referrals * Service Recovery * Do you know who I am? The presentation also included a few questions for assessment purposes. Regards, Di Gibson

Dear Hiring Manager, I am certain that I will be able to provide you the best training customer service training materials as my background in Customer Service/Retention and Technical Support would enable me to be a valuable contribution to your company. I have worked with CRICKET Communications as a technical support and was promoted to Team Leader post last 2007-2010. Employed with Hewlett Packard as Customer Service Engagement Management Advisor II. I am also certain that my proficiency in MS Word, Excel and PowerPoint would greatly contribute to increased productivity and excellent client relations on many levels. I have a wide range of skills and abilities plus my willingness to learn more always provided me with excellent people and communication skills necessary to succeed in this fast paced and exciting industry. Looking forward to hear from you. Thank you. Michelle Canada

I have over 15 years experience in customer service. I've worked at several world-class organizations during that time. I am confident with my PPT skills and in depth knowledge of customer service, that I would provide you with a finished product that will meet your needs.

I happen to work in the field, and operate a call center of more than 30 people at the moment. I manage all of them, and our customer satisfaction is over 95%. I can help you achieve the same, please feel free to ask any questions before you hire or consider me! Thanks!