Community Support Associate

We are looking for a few good people to help us rock the boat in the elearning industry with a brand new service. We have a great team and a friendly place to work where we enjoy the freedom to innovate with a variety of technologies in an exciting start-up environment. We don't just pay lip service to providing great customer experiences. Every single member of our team responds to support cases to make sure we provide prompt service and keep in touch with customer needs. The Community Support Associate must exemplify our commitment to provide excellent service that thrills our customers. Our goal is to create a world-class support system that does more than respond to problems - we want to surpass customer expectations by connecting them with an advocate who will take personal responsibility for resolving their support case. The ideal candidate will be organized, self-directed, comfortable with technology and great with people. If you are a self-starter with an inquisitive mind and track record for delivering excellent results that thrill your customers and teammates, then we may have an opportunity for you. However, we are unusually selective about who we ask to join our team. Responsibilities: Working on the Community Support Team you will serve as a front line operative in assisting with all aspects of buyer and seller support including technical troubleshooting, content acquisition, content merchandising and quality assurance. Specific Duties: Man the front line efforts via Chat, Web, Email and Phone Help drive product strategy based on customer service and support efforts; liaise between customers and software development team Our start-up environment requires an imaginative thinker with the ability to work independently on simultaneous projects and the ability to collaborate effectively with other team members. Technologies: We do not hire based on specific buzzwords, technologies, or popular acronyms on your resume. Today we use PHP, MySQL, Drupal, SCORM, AICC, .NET. Tomorrow we may use something else. Whatever technologies, languages, or software programs you have learned, we expect you have mastered them in depth. In addition, we expect you to master any new technologies that may be brought on board in the future. -You thrive on interacting and helping customers with their problems. -Your friends describe you as their go to technical support guru -Highly adaptable -Possess a people oriented, friendly can-do attitude -A desire to constantly develop new skills Working hours: from 7:00am to 3:00pm in Europe/London timezone Communication: Phone, Email, Chat, Other