Simple project. Basically, I have a press1 campaing in goautodial (list and recording is uploaded) that needs to dial an external phone number (which is another call center, so more then one call goes out) when a person presss1, and a different external number if a person presses 2. Both external numbers can handle multiple calls. I also need to be able to track whether or not the calls were dropped or picked up, once transfered to teh ext numbers. I have played with the remote agent settings groups etc.. and i got it to work once then it stopped. For testing purposes i have uploaded my own phone numbers to dial as the list, and using my same number to dial if press 1 or 2, creates a loop, prefere other test numbers.
any, i cannot see this bieng very time consuming. can you aks me any quesitons that you need answered so that you can guestimate how long it would take.