CDR Reports

Hello, We use Freepbx Distro cersion 1.813.210.58-1 on microsoft Hyper-v Server. Calls working succesfully but we have problem with cdr. We have different queues on PBX. When call isn't answered, and we try look on cdr while we choose number of queue on destination - we can't find this call, but if call answered this call is appear. We need be able to look on cdr answerd and not answered call to different queues qith diferent days and also be able to export to csv (all this option that we have today).